Shipping policy

A standard delivery fee will be charged for each order placed by you at a minimum rate of R100.00 per delivery (4 business days delivery). Read More Here

Free standard shipping to anywhere (Nationwide) in South Africa for orders over R1000.00 or more. R100 charged for all orders under R1000. We unfortunately do not currently ship outside of South Africa.

The estimated delivery time will be between 2-7 working days, depending on the delivery address.

The above timeframe will depend on location of delivery. Extended period for outlaying areas.

Returns and exchanges

It is L'OCCITANE's intention to satisfy our customers. For this reason we will issue a full refund to the original credit card for any unused and unopened merchandise that is returned within 31 days at the original store that it was purchased. Read More here.

To return any items purchased from the online store, please email Customer Service on assistance. 

Please contact customer service as we will arrange a courier collection for the parcel.

Formulation Charter

L’Occitane en Provence has always been, and will always be, deeply committed to consumer safety while limiting environmental impact at every stage of the product’s life cycle. We are also widely known for offering an exceptional sensorial experience to our consumers through textures, fragrances and gestures while making no compromises on the efficacy of our products.

Through our dynamic programs of continuous improvement, we have set a new global challenge for ourselves with our Clean Charter” criteria, in addition to our Formulation Charter commitments: these additional criteria highlight our increased commitment to create even more natural formulas (leave-on products) and ingredients that minimize our environmental impact (rinse-off products), without any compromise on the sensoriality, efficacy and safety of our products.

Leave-on Products: Natural origin ingredients > 95%

Rinse-off Products: Readily Biodegradable ingredients > 95%

Our strong belief in nature and people, has pushed us to develop our own strict Formulation Charter. Going beyond regulatory compliance, we share our formulation choices with the world transparently. We clearly disclose the ingredients we prefer to use, those we use in moderation and are constantly looking for more natural and environmentally-friendly alternatives, and those we choose not to use at all.

Read more on our Formulation Charter here.