General



Welcome to the L’Occitane website at za.loccitane.com. Please take a moment to read these terms and conditions including our policies (collectively the “Terms”) to understand how they apply to your use of our website and any products or services that may you may order online.

If you have any questions regarding our website, the Terms, products or services, please click here to contact us.

Terms and conditions apply

These Terms apply to your use of this website. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms.

Amended or updated terms

We may periodically update or change the Terms, without notice. You should check them from time to time as your continued use of our website will mean you accept any updated or revised Terms.

Law & arbitration

This agreement is governed by the laws of the Republic of South Africa. Any dispute arising in relation to our agreement with you shall, to the extent permitted by law, be referred to arbitration in Johannesburg at a venue of our choice applying the Uniform Rules of the High Court of South Africa.

Use of our website

You are welcome to browse or use our website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software or the creation of any links to our website from any other site whatsoever is strictly prohibited. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence or extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

Marketing

Receive our newsletter and other marketing material. You are free to opt out of receiving our marketing material at any stage. It may take up to one month for your profile to be updated.

Privacy Policy 
Collection of your personal information 

You can visit most pages on our website without giving us your personal information. Personal information is only requested when you are registering for our VIP membership, before placing an online order, entering a contest, subscribing to e-mail newsletters, requesting a catalogue, joining a limited-access premium site or signing up for an event. Personal information collected by L’OCCITANE SA is often limited to your name, address, phone number, email address, age, gender, card details but may include other information when needed to provide a specific service you requested. L’OCCITANE SA respects your right to privacy and we will only process personal data you provide to us in accordance with the Electronic Communications and Transactions Act 2002 (ECT Act).

L’OCCITANE SA also collects certain information about your computer hardware and software using cookies and code which is embedded in the site. This information may include: your IP address, browser type, operating system, domain name, visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and referring web site addresses such as search engines, third party partners. This site visitation data is identified only by a unique ID number which means no single individual will be identifiable from the anonymised details that we collect for these purposes. You will remain anonymous to us unless you specifically choose to share information with us.
This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of loccitane.co.za
We use your information only for the following purposes:

  • Processing your orders; 
  • For statistical or survey purposes to improve this online store and its services to you; 
  • To serve website content and advertisements to you;
  • To administer this website; 
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Electronic Communications and Transactions Act 2002 (ECT Act).

Control of your Personal Information 

When you register, or otherwise give us personal information, L’OCCITANE SA will not disclose, sell or rent your personal data to any third party. However, be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so. You have the right and the ability to modify your online account information at anytime by logging on to your account. If for any reasons you would like to be removed from our membership program (email and/or mailing), simply email us your address details

Use of cookies 

  •  Use of cookies - What is a cookie?
    Cookies are pieces of computer code stored on your computer or other mobile/handheld device when you visit certain pages of this website. Cookies do not contain any personally identifiable information and are not harmful to your computer but can be used to ‘remember’ previous visits to our website.
  •  Who sets the cookies?
    The cookies stored on your computer or other device when you access this website are set by L’OCCITANE or suppliers who partner with us to help deliver high quality online shopping experience. Some cookies may also be set by third parties who participate with us in advertising campaigns to promote this website. These third parties do not collect any personal data from which they are able to identify individual customers e.g. name or address, simply that your computer has been used to visit the site before.
  •  What are cookies used for? By remembering returning visitors, we can improve customers’ shopping experiences, making them more convenient and more tailored to products and offers of interest both on this site and elsewhere. Enabling your cookies whilst using loccitane.co.za will ensure that we are able to enhance your ordering process, such as remembering items you have already added to your shopping basket, or promotional codes you have entered at checkout. Some cookies are for statistical purposes only. They collect anonymous information about browsing and purchasing behaviour which allows us to see which content is popular with our users.
  • Cookies may also be set by partner third parties who participate with us in affiliate marketing programmes or advertising campaigns. These cookies enable us to offer tailored campaigns, and also ensure we adhere to contractual obligations to reimburse third parties for purchases made via a referral from their site. For example, to track and confirm customer cash-back payments via loyalty websites.
  • How to disable cookies? If you want to prevent L’OCCITANE and other websites from capturing data about your visits you will need to change your website browser settings to ‘block’ cookies, but please be aware that this may restrict your user experience. To do this, these settings will typically be found in the “option” or “preferences” menu on your internet browser. We provide below on how to disable cookies for the most popular browsers and you can also use the “Help” option in your browser for more details:  

    For Microsoft Internet Explorer:
    1. Choose the menu “tools” then “Internet Options”
    2 Click on the “privacy” tab3 Select the setting the appropriate setting   

    For Mozilla firefox:
    1. Choose the menu “tools” then “Options”
    2 Click on the icon “privacy”3 Find the menu “cookie” and select the relevant options   

    For Opera 6.0 and further:
    1. Choose the menu Files”>

 

Your Comments

 

We value your comments, ideas, suggestions and feedback ("your Comments") via our website. We will not respond to, maintain or compensate you in any way whatsoever for your Comments. Once received, your Comments will become our property and we will not be limited in any way in the use, commercial or otherwise, of your Comments.

 

You warrant that your Comments do not and will not violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any Comments that are or contain any defamatory, unlawful, abusive or obscene material. We disclaim any liability towards any third party regarding your Comments and you shall remain accountable towards any third party regarding any harm caused by your Comments.

 

Intellectual Property

 

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to LOCCITANE. The customer database also belong solely to LOCCITANE. You agree to sign all documents as we may reasonably require in order to assign any rights that you may acquire in the content of our website. You agree also to waive any moral rights in such content. You are permitted to view, print or store electronically a copy of any information on our website, including these Terms, solely for your personal, lawful, non-commercial use. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

 

Use of our logos, content and images

 

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.

 

Online Shopping

 

Please take a moment to read our terms and conditions including our policies to understand how they apply to your use of our website and any products or services that may you may order online.

 

If you have any questions regarding our website, please feel free to contact us at info@loccitane.co.za

 

These online shopping terms and conditions apply to all purchases ordered online at www.loccitane.co.za.

Please read them carefully and print a copy for future reference.

 

As a valued customer, we require you to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our website, including the additional online shopping terms below.

 

Online Registration to register you will be required to provide certain information including personal details, payment card details and your delivery address. When registering with us you will be required to provide an email address and a password. Please keep your password private. L’Occitane South Africa accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any registration particulars please click on “My Account” and edit your details.

 

Product Sales and Availability

 

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

 

Pricing Policy

 

You will be charged the prices that are reflected online, subject to availability. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

  • Purchases are shipped from our warehouse in Johannesburg by courier to arrive within 4 business days from receipt of your order.
  • Order deliveries will be made between 9am - 5pm Monday – Friday therefore a business delivery address is preferred.
  • PO Box addresses are NOT accepted.
  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. colleague or neighbour.
  • L'OCCITANE bears no responsibility for goods signed by an alternative person.
  • L’OCCITANE is not responsible for any damage after delivery.
  • All claims for shortages or damages must be reported to customer service on the day of delivery.
  • We DO NOT ship internationally. If you wish to ship an order internationally, please visit our international portal at www.loccitane.com for a list of countries that accept international eCommerce orders.

 

Delivery fee

 

A standard delivery fee will be charged for each order placed by you at a minimum rate of R100.00 per delivery (4 business days delivery).

 

Free Standard shipping free standard shipping to anywhere in South Africa for orders over R1000.00 or more Placing an order To review what is available to purchase simply browse the online categories. When you have arrived at the item you wish to order, enter the quantity you desire and click on "add to bag". When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order. You will then be asked to provide us with your shipping and payment (Credit Card) information. Once you have paid via credit card your order will be processed online immediately. Once your credit card details are verified (usually takes around 6 seconds) we can pack your order and ship it to you. This transaction will appear on your bank statement as a payment to L'OCCITANE South Africa. Forms of payment L'OCCITANE website is pleased to accept the following credit cards as forms of payment:    

 

 

 

 

L'OCCITANE South Africa Online Boutique is set up to take immediate orders online via credit card (MasterCard™, Visa™, American Express™ and Diners Club International™). This transaction will appear on your bank statement as a payment to L'OCCITANE South Africa  

 

All prices on this web site are processed in South African Rands (ZAR)

 

What is a CVV/CVC?

 

The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa & MasterCard. Visa and MasterCard have been using the CVV since the late 1990's. The CVV is an important layer of security to help you avoid Card-Not-Present responses, which can potentially cause your transaction to be denied, and may be required or recommended by some payment processors or merchant banks. 

 

Where do I find the CVV/CVC?

 

Visa (three-digit CVV2 - Card Verification Value) & MasterCard (three-digit CVC2 - Card Validation Code) The CVV is the last 3 digits after the credit card number on the back of the card in the signature area.   

 

 

 

 

American Express (four-digit CVC2 - Card Validation Code) The CVC is the last 4 digits after the credit card number on the back of the card in the signature area.  

 

 

 

All orders are acknowledged at current pricing. We will bill at price in effect at time of shipping.  Prices Product prices listed are current however are subject to change without advanced notice.  

 

Methods of Payment

 

We will place a holding reserve of funds equal to the total value of your online order against the payment card tendered by you during the check out process. Payment will be effected on finalisation of your order and prior to delivery.

 

By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

 

Stock Availability

 

We cannot always guarantee availability of stock and will endeavour to deliver a substitute line where possible if you have authorised us to do so. If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered.

 

Confirmation of Orders

 

Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

 

Delivery

 

L’OCCITANE has appointed The Courier Guy to deliver your orders to you. Deliveries will be made from Monday to Friday, 10 a.m. till 5 p.m. L’Occitane will not deliver on Good Friday, 25 December, or 1 January.

 

We only deliver to registered customers. On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivereds, any non-available items, the delivery fees, Value-Added Tax and the amount debited from your payment card. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to that effect. The driver will attempt to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge. Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.

 

Returns Policy

 

It is L'OCCITANE's intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 7 days of the receipt of purchase.

  • To return any items, please email Customer Service on info@loccitane.co.za for a return authorisation number.
  • All returned items must be accompanied by a copy of the original receipt, a return authorisation number and in unopened, saleable condition.
  • Postage will not be refunded.
  • Please note that we cannot offer exchanges or refunds on any sale products, opened or used products for change of mind.
  • Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
  • L’OCCITANE is not responsible for any damage after delivery.
  • All claims for shortages or damages must be reported to customer service on the day of delivery.
  • Policy subject to the additional rights consumers have to law.  

Returns and exchanges for online purchases can also be made through one of our 6 boutiques. However, we are only able to process returns if the products were purchased from L'OCCITANE directly- through one of our retail locations or our website. We are not able to process returns that were purchased through any of our wholesale partners or from abroad.

Google Marketing

In accordance with some of Google’s recent compulsory policies, we herewith inform you that we might be tracking your cookies as our web site / company is currently undertaking Google AdWords remarketing of any other Google AdWords feature that tracks such cookies.By visiting this site, you agree that certain of our Google AdWords remarketing and or other advertisements can follow you as you visit other web sites that forms part of Google’s Display Network (GDN).

Note that we shall under no circumstances be utilizing any personally identifiable information as obtained through our Google AdWords remarketing campaign in any other related marketing endeavours - online or otherwise. (Such restricted utilization of information includes the sharing of such with third parties.)

The Company shall under no circumstances be using any sensitive information of any nature on any of our remarketing tags.

The Company shall duly endeavour to adhere to all of the current in-effect policies of Google related to remarketing or any other form of Google advertising in all of its Google AdWords marketing campaigns. (In instances of possible non-conformity to such, the Company shall endeavour to rectify such in a prompt manner.)

You may opt out of seeing advertisements for web site, by simply clicking here: -http://www.google.com/policies/technologies/ads/.

We have implemented certain Google Analytics features for the primary purpose of attempting to ascertain the success of our online marketing endeavours via the Google AdWords platform.
 

 

Should you have any questions relating to our website please contact customer service via email info@loccitane.co.za